Returns & Exchanges

At The Mattress Store, we want you to sleep soundly knowing we offer a 100-night comfort guarantee on all mattress purchases. If you are not completely satisfied with your sleep experience, we are here to help with hassle-free returns and exchanges.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or phone within your 100-night trial period to start the return process.

• 2.
  Schedule a Pickup

  Once approved, we will coordinate with a local donation center or recycling partner to pick up the mattress directly from your home.

• 3.
  Verification and Inspection

  Our team will verify the item's condition upon collection to ensure it meets our hygiene and safety standards for processing.

• 4.
  Receive Your Refund

  After the pickup is confirmed, we will issue a full refund to your original payment method within 5 to 7 business days.